Customer Support Virtual Assistant (ZR_23006_JOB)

This is a remote position. Job Highlights: Contract: Independent ContractorSchedule:• 40 hours per week • Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break) Responsibilities:• Manage customer inquiries via online chat and phone calls • Provide information on product availability, sales, and delivery timelines • Handle pre-sales inquiries to support the sales process and taking phone orders • Process and track orders using the SingSeven inventory system • Address after-sales issues, including damaged goods claims • Assist with general administrative tasks as needed Scope:• Serve as the primary point of contact for customer inquiries and support • Collaborate with the internal team to resolve complex customer issues • Contribute to improving customer service processes and procedures • Potential for occasional weekend or public holiday work with advance notice • Opportunity for growth as the company expands its operations Requirements• Fluent in English with excellent written and verbal communication skills • Previous experience in sales and customer service, preferably in e-commerce or retail • Familiarity with inventory management systems and e-commerce platforms • Strong problem-solving skills and ability to work independently • Comfortable with technology and quick to learn new software BenefitsIndependent Contractor Perks: • Permanent work from home • Immediate hiring • Steady freelance job Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection.