Help and Support - Your Partner in Kenyan Freelancing

Get the assistance you need from Tuhustle's dedicated support team in Kenya. Your success is our priority.

Tuhustle Help and Support - Freelance Platform in Kenya

Welcome to Tuhustle Help and Support Center

Welcome to the Tuhustle Help and Support Center! Our mission is to provide you with the assistance you need to navigate our platform effortlessly and make the most out of your experience. Whether you're a seasoned user or just getting started, we're here to ensure that your journey on Tuhustle is nothing short of seamless and enjoyable. We are here to empower you with the knowledge and resources you need to succeed.

At Tuhustle, we understand that every user's needs are unique, and we're committed to providing personalized support tailored to your individual requirements. Our dedicated support team is here to assist you every step of the way, offering prompt and reliable assistance whenever you need it.

Whether you're facing technical difficulties, have questions about account management, or need guidance on using our platform's features, we're just a click away. Your satisfaction is our top priority, and we're here to ensure that you have a positive and fulfilling experience on Tuhustle.

How do I create a Tuhustle account?

To create an account, click on the "Register" button from the "Account" dropdown menu on our website. Follow the prompts to provide necessary information and create your profile.

How can I post a job or task?

Once logged in, go to your dashboard and navigate using the sidebar menu on "Post Remote Job" or "Post Errand". Fill in the details of your project or task, including the category, description, and any specific requirements.

How do I update my profile information?

Once logged in navigate to your profile settings, where you can edit and update your personal and professional information.

What should I do if I forgot my password?

Click on the "Forgot Password" link on the login page, and follow the instructions to reset your account password. You will receive a password reset code on your registered email to reset your password.

How do I search for freelancers or services on Tuhustle?

Utilize our search and filtering options on the website to find freelancers or services that match your specific needs.

Can I communicate with freelancers before hiring them?

Yes, you can use our messaging system via connections on Tuhustle to communicate with freelancers and discuss project details before making a decision.

How does the payment process work on Tuhustle?

Tuhustle does not handle any payments between the Employer and Freelancer. It's upon the the two parties to agree on their preferred payment methods.

What should I do if I encounter issues with a freelancer or service?

If you face any problems, contact our support team immediately. We're here to help mediate and resolve any disputes.

How do I request a refund?

For refund requests, please reach out to our support team with detailed information about the issue. We'll investigate and assist accordingly.

How does Tuhustle protect my privacy?

We take privacy seriously. Read our Privacy Policy to understand how we collect, use, and protect your personal information.

I'm experiencing technical difficulties. What should I do?

If you encounter technical issues, try clearing your browser cache or contact our support team for further technical assistance.

Do you have a mobile app?

Currently, we offer a mobile-friendly website and we are in the process of building our dedicated mobile app. You will know when we have it ready. Stay tuned.