Bilingual Leasing Support Specialist - Freelance, Remote

Bilingual Leasing Support Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: LatAm - Brazil

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

About the Client
A leading fintech company revolutionizing payment processing solutions for small and medium-sized businesses across the US. They specialize in providing zero-cost credit card processing, custom mobile apps, and innovative POS systems to help businesses eliminate processing fees and streamline operations. With a focus on merchant success, they're transforming how businesses handle payments while providing comprehensive support to their growing client base.

Why does this role exist?
We're seeking a Bilingual Leasing Support Specialist to ensure smooth operations between our Spanish-speaking merchants and our payment processing solutions. This role is crucial in maintaining accurate documentation, resolving billing inquiries, and providing exceptional support to our merchant base while ensuring compliance with our leasing procedures. The position serves as a vital bridge between our Spanish-speaking merchants and our internal teams.

The Impact you’ll make

Documentation Management

• Process and audit leasing paperwork for accuracy and compliance
• Maintain organized digital records of all merchant documentation
• Ensure the completeness of merchant files and follow up on missing information

Merchant Support

• Provide bilingual support to merchants regarding their leasing agreements
• Address and resolve billing inquiries and discrepancies
• Guide merchants through documentation requirements and processes

Internal Collaboration

• Work closely with the underwriting team to verify documentation
• Coordinate with various departments to resolve merchant issues
• Contribute to improving internal processes and procedures

Skills, Knowledge and Expertise

Required:

• Fluent in Spanish and English (written and verbal)
• Minimum 1 year of customer-facing experience
• Experience with financial documentation or leasing
• Proven track record of attention to detail
• Remote work experience
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
  • Internet speed of at least 40 MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Documentation management
• Basic financial literacy
• Proficiency in the Microsoft Office Suite
• Experience with CRM systems

You should apply if…

• You thrive in a fast-paced, remote environment
• You're passionate about providing excellent customer service
• You enjoy problem-solving and finding solutions
• You're detail-oriented and take pride in accurate work
• You're comfortable managing multiple priorities
• You're proactive and take initiative in your work

What to expect...

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar, or higher operating system

Working Hours:

• TBD but will follow a PST (Pacific Standard Time) schedule
• Occasional weekend availability for urgent matters
• 40 hours per week

Compensation:

• $7 per hour
• No benefits package included

Benefits