Remote Customer Service Representative

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Major Responsibilities

We have an exceptional career opportunity for a Remote Customer Service Representative. As our customers’ first point of contact, you will be the friendly voice of Everon, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.

IMPORTANT: This role requires that you to reside within 50 miles of either of the following Everon sites:

4221 W John Carpenter Freeway, Irving, TX 75063

800 E Waterman Street, Wichita, KS 67202

A day in the life of a Remote Customer Service Representative can look like:
* Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions.
* Providing technical support and troubleshooting devices across Everon systems.
* Helping customers understand the Everon noble purpose and providing security solutions to our commercial clients.
* Coaching, team meetings or 1:1 development time to grow and develop your career at Everon.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
* Paid virtual training – some in-person attendance may be required based on business needs.

Remote Job Requirements:

• Reside within 50 miles of either location listed above
• Designated private place to work from home
  * High speed internet with the ability to hardwire via ethernet from cable modem to your PC
  * At least 25mbps download and 15mbps upload speeds

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Full benefits on the 1st of the month after 31 days of employment
  * Casual, yet energetic and engaging work environments
  * Medical, Dental, Vision, 401(k) with employer matching
  * Paid vacation time (We all need to recharge)
  * Tuition reimbursement, employee referral bonuses
  * A culture of coaching, development and career growth opportunities

Qualifications - External

Knowledge, Skills and Abilities

• High school diploma or equivalent required
  * Minimum of one (1) year of customer service experience required
  * Technical aptitude, problem solving skills
  * Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English