Jira Administrator

Overview

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence is seeking a mid-level Jira Administrator. This role will support our government client's Program Management Office (PMO) by assisting with the day-to-day administration and configuration of the Atlassian suite, including Jira Software, Jira Service Management, Jira Align, and Confluence. The ideal candidate will have hands-on experience with these platforms along with a solid understanding of Agile methodologies.

The successful candidate will work under the guidance of a senior Systems Engineer to maintain and optimize all Atlassian platforms, support project workflows, and assist teams with platform-related needs. This role focuses on implementing and maintaining configurations across all platforms, creating dashboards and reports, and providing technical support to end users.

Responsibilities include, but are not limited to the duties listed below

• Configure and maintain Jira Software, Jira Service Management, Jira Align, and Confluence instances according to established standards
• Create and maintain project workflows, custom fields, screens, and permission schemes across all platforms
• Build and customize dashboards and reports in both Jira and Confluence to meet team requirements
• Support the development and maintenance of Knowledge Base Articles (KBAs) in Confluence
• Assist with user administration across all platforms, including managing permissions and access controls
• Design and maintain Confluence spaces and templates to support documentation needs
• Support portfolio and program-level tracking in Jira Align
• Troubleshoot platform-related issues and provide technical support to users
• Help implement and maintain project tracking solutions
• Participate in the evaluation and implementation of Atlassian apps and integrations
• Support Agile teams by configuring and maintaining their project spaces
• Document processes and maintain configuration documentation

Education, Requirements and Qualifications

• A secret security clearance is required
• Bachelor’s degree in Computer Science, IT or related field is required
• Professional certifications in Jira administration (e.g. Atlassian Certified) is preferred
• 2+ years experience administering Jira Software and Jira Service Management
• Experience with Jira Align configuration and administration
• Strong background in Confluence space administration and template creation

• Understanding of Jira configuration, including workflows, schemes, and customizations

• Experience creating and maintaining dashboards and reports across all Atlassian platforms
• Basic knowledge of Agile methodologies and DevOps practices
• Ability to work effectively with technical and non-technical stakeholders

Working Conditions and Physical Requirements

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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