Admin Assistant for Psychology Practice

This is a remote position.

Schedule:

• Part-time: Monday to Thursday 10:00 am - 2:00 pm - / 5:00 pm - 6:30 pm (5.5 Hrs a day) Total 22 hrs a week
  

Client Timezone: Mountain Time (Calgary, Canada)

Client Overview

Join a thriving private psychology practice based in Calgary, Canada, that’s making a significant impact on mental health care. This established practice operates on a hybrid model, combining in-person and remote services to provide accessible therapy to a diverse clientele. As part of a dynamic team of mental health professionals, you’ll play a crucial role in supporting the practice’s growth and enhancing its ability to deliver high-quality care.

As a Virtual Assistant for this innovative psychology practice, you’ll be at the heart of operations, ensuring smooth client interactions and efficient administrative processes. This role offers a unique opportunity to gain valuable experience in the mental health field while utilizing your organizational and communication skills. You’ll be responsible for managing a wide range of tasks, from appointment scheduling and client communications to content creation and social media management. Your work will directly contribute to the well-being of clients by allowing therapists to focus on providing quality care. If you’re passionate about mental health, have strong administrative skills, and thrive in a dynamic, client-focused environment, this position offers an exciting chance to make a real difference in people’s lives.

Responsibilities

• Expertly manage appointment scheduling and client bookings using Jane software, ensuring a seamless experience for both clients and therapists
  
• Serve as the first point of contact for the practice, answering phone calls and responding to client inquiries with empathy, professionalism, and efficiency
  
• Play a crucial role in client care by matching individuals with the most suitable therapists based on their unique needs and therapist specialties
  
• Handle sensitive insurance claims and billing processes with attention to detail and strict confidentiality
  
• Craft engaging and informative social media content using Canva, helping to build the practice’s online presence and community engagement
  
• Collaborate with the practice owner to create and publish insightful blog posts, contributing to the practice’s thought leadership in mental health
  
• Efficiently manage email communications using Google Workspace, ensuring timely and professional responses to all inquiries
  
• Maintain and update the practice’s Squarespace website, keeping information current and enhancing user experience
  
• Assist in streamlining administrative processes, contributing to the overall efficiency and growth of the practice
  

Requirements

• Proven proficiency in Jane software for appointment management and client records; quick learners will be considered
  
• Demonstrated experience with Google Workspace, Canva, and Squarespace, or a strong willingness to learn these platforms
  
• Exceptional written and verbal communication skills, with the ability to interact professionally with clients and team members
  
• Outstanding organizational abilities and a talent for efficient time management in a fast-paced environment
  
• Unwavering commitment to handling sensitive information with the utmost discretion and maintaining strict confidentiality
  
• Basic understanding of mental health terminology and practices, with a genuine interest in the field of psychology
  
• Familiarity with social media management and content creation, particularly in a professional services context
  
• Ability to work independently and proactively, taking initiative to solve problems and improve processes
  
• Flexibility to align work hours with Canadian business hours (Mountain Time)
  
• Strong adaptability and eagerness to learn new skills and technologies as the practice evolves
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job