Customer Solutions Analyst - Spanish

SiteMinder is looking for a Customer Solutions Analyst - Spanish who can provide frontline technical assistance and support to customers globally. The role involves developing strong customer relationships, identifying customer support and configuration requirements, and resolving customer issues in a timely manner.

Requirements

• High level of Customer Service and analytical skills
• Technical knowledge, especially from a Hotel background
• Fluent in English and Spanish with excellent communication skills
• Excellent problem solving and troubleshooting skills
• Strong organizational and time management skills with attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven experience working within a high volume telephone based SLA and KPI driven environment
• Stakeholder Management and ownership mentality working across internal and external teams and partners
• Agility to operate seamlessly across several platforms and system environments simultaneously
• Ability to diagnose and troubleshoot web browser and connectivity issues to help resolve less complex customer issues
• Great capacity and understanding of customer interaction and conflict resolution
• A penchant for customer interaction and the capacity to support a range of customers with differing needs and technical abilities and experiences
• An innate curiosity, proactive mindset and an ability to think outside of the box
• Strong business acumen and alignment to helping the Support business achieve its goals

Benefits

• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement