Customer Success Manager

Key Account Manager/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.For more information, please visit solera.com.

The Role
We’re looking for a Key Account Manager (KAM) to join our elite Key Accounts team, supporting strategic dealer groups across multiple product lines. This is more than just an account management role — you’ll be the trusted advisor and growth partner, owning retention and playing a critical role in uncovering new opportunities across Solera’s full automotive solutions suite.

What You’ll Do

Own Strategic Relationships

• Lead day-to-day customer engagement and retention efforts for assigned dealer groups, partnering with the Key Account Director to manage the full account lifecycle across multiple product lines.
• Build deep relationships with operational leaders and power users
• Develop and execute strategic account plans that align with the dealer group's business goals and Solera’s long-term growth objectives.

Drive Retention & Product Success

• Own retention goals and net revenue retention (NRR) targets across core product(s)
• Lead adoption and engagement strategies to ensure measurable customer value
• Monitor account health and intervene proactively to reduce risk and avoid churn
• Manage and report on key account performance metrics, including revenue, profitability, and customer lifetime value (CLV).
• Act as the primary point of contact for complex escalations, orchestrating internal teams to deliver timely and effective solutions.

Be a Catalyst for Growth

• Run strategic business reviews (QBRs) to align on goals, performance, and opportunities.
• Surface whitespace and expansion opportunities across all Solera product lines.
• Partner closely with Key Account Directors and Solution Consultants to drive upsell conversations (you identify, they close).

Collaborate Cross-Functionally

• Be the voice of the customer with Product, Support, and Marketing teams.
• Participate in product innovation feedback loops and enablement strategy.
• Champion customer needs and insights to elevate the full experience.

What You’ll Bring

• 3+ years of experience in Customer Success or Account Management supporting strategic or enterprise accounts, with a proven track record managing high-value, multi-product relationships.
• Demonstrated success navigating large organizations, influencing cross-functional stakeholders, and driving executive engagement and customer alignment.
• Deep knowledge of the SaaS customer lifecycle, from onboarding and adoption through renewal, expansion, and long-term strategic planning.
• Skilled in data storytelling and ROI-based consultation, with the ability to translate performance metrics into meaningful business value for C-level stakeholders.
• Experience in the automotive industry or with dealership operations, KPIs, and digital transformation trends is strongly preferred.
• Proficient in Salesforce, DealerSocket CRM, and other enterprise SaaS platforms, with a proactive, collaborative mindset and the ability to manage a strategic book of business with autonomy and urgency.
• Proficiency in MS Office, Outlook, and TEAMS
• Ability to travel up to 50%

Why This Role Is Special
You’ll support the largest dealer groups in the country — the customers that shape the future of the automotive industry.

You’ll have a voice in how Solera evolves our approach to customer success and strategic growth.

You’ll be rewarded not just for retention, but for identifying new opportunities that drive our customers — and Solera — forward.

This is a high-visibility role where your work directly impacts Solera’s top-line revenue and long-term strategic direction.

You'll work directly with a Key Account Director and have a clear path for professional development and career growth within our expanding Key Accounts team.

Let’s drive success together.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.