Job Overview
Date Posted
Posted on 5th October 2025
Expiration Date
Expires on 4th December 2025
Salary
Negotiable
Job Categories
Application Support-EngineerSenior Technical-Support-EngineerIT Support-EngineerTechnical Support-EngineerSupport Engineer
This application support engineer role within the Intellectual Property Office Business Solutions Division in India involves providing technical support to employees and administrators across Eastern Europe and the Balkans.
This application support engineer role within the Intellectual Property Office Business Solutions Division in India involves providing technical support to employees and administrators across Eastern Europe and the Balkans. The position requires knowledge of relational databases, SQL programming, and experience with ITIL processes. The role focuses on system deployment, upgrades, maintenance, and user training within the WIPO Suite.
Requirements
- University degree in information technology, business administration, or related field.
- AWS certified cloud practitioner or higher.
- 5+ years’ experience in deploying information systems and services, particularly in developing countries.
- Experience with ticketing systems and issue prioritization.
- Knowledge of operational management and ITIL processes.