Engineer 3 – Quality

Job Summary:

JOB DESCRIPTION – Engineer 3 – Quality

Location: Gurugram, Haryana, India

Contract Terms: Permanent Full-Time

THE TEAM

The Archtics Gravity Team is comprised of talented software engineers that support one of Ticketmaster’s core ticketing platforms. The platform, Archtics, is the primary tool used by major sports leagues as well as major event venues across North American and International locations and our team created backend services over the system to serve multiple products/consumers in the ticketmaster ecosystem.

Our mission is to develop features that support the organic growth of Archtics clients, ensuring retention and exceeding market expectations. We develop code that scales well during heavy traffic, is fault-tolerant to minimize the impact to our fans, and meets architectural standards. We strive to live by a team-driven culture that delivers quality business value to all our stakeholders.

THE JOB

The Senior Engineer – Quality needs to have skills to ensure the quality and reliability of back-end services and UI applications through comprehensive testing strategies. The ideal candidate will have experience in manual testing as well as automating tests, Test Driven Development, Behaviour Driven Development and be adept at using a variety of testing tools and frameworks to support development projects. The ability to adapt testing approaches to each project and collaborate effectively with both internal teams and offshore development teams is crucial to this position’s success.

This role will focus on delivering high-quality, on-time code releases through automated and manual testing methods, developing and implementing testing strategies for multiple projects, and guiding the testing phases of the software development process. You would be responsible for designing and executing test plans, managing automated test scripts, to ensure the highest standards of quality.

We believe in solving complex issues through collaboration and teamwork, so being a team player is a key characteristic that we look for in our engineers.

WHAT YOU WILL BE DOING

• You’ll be documenting test cases, automating test scenarios, writing TDDs/BDDs for JAVA services and perform manual testing of a legacy UI application along with database code (SAP SQL Anywhere and MS SQL Server)
• Enhance engineering standards for testing, tooling, and processes to improve quality and efficiency
• Work with offshore development teams to ensure the quality of new features and scalability of applications
• Design and maintain automated test frameworks and scripts, ensuring clean, secure, and reusable code
• Utilize advanced tools and techniques for debugging and fixing complex issues across services and levels of the stack
• Strategize testing approaches for multiple development projects, providing direction on software testing and quality assurance processes
• Help train and onboard other team members when needed
• Other design requirements and responsibilities as necessary
• You’ll be working closely with product and program managers to understand requirements and advance our agile development practices. Communication is a major aspect of this role.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 4+ years of direct experience in quality assurance roles
• A minimum of a Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology or related subject
• Familiarity with Appium or Selenium WebDriver, and testing frameworks like Mockito, TestNG, Junit, Cucumber and Playwright
• Strong experience in automating tests, performance testing (JMeter) and security testing.
• Solid knowledge of SQL and ability to write queries against Relational Databases
• Proficient in atleast one backend programming language, Java (preferred)
• Familiarity with version control, defect tracking, and test management tools (GIT, Jenkins, JIRA).
• Demonstrated ability to automate testing of high-traffic, low response time APIs and conduct end-to-end integration and performance testing.
• Experience with API testing using Postman or similar tools.
• Good understanding of JSON and XML data formats.
• Excellent verbal and written communication skills, capable of effectively engaging with a diverse team
• Assist Product Manager and Business System Analyst with test plan, estimations and scenarios based on Feature and User story themes.
• Comfortable in Agile, Kanban, or similar modern development environments
• Experience with AWS services is a plus, especially in the context of cloud-based testing, CI/CD pipelines, and scalable infrastructure.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Ownership- You feel ownership over everything you ship. You'd never call code "released" until you’re confident it’s correct
• Passion- You pride yourself on efficient monitoring, strong documentation, and proper test coverage. You are excited to work in a modern tech stack, and you have demonstrable experience with a diverse pool of technologies
• A team player- You believe that you can achieve more on a team—that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement
• Interest in continuous learning- Exposure to the latest & great technologies; onsite tech talks and trainings; attending tech conferences
• Collaboration- Partner with a diverse group of professionals with different skills & disciplines across the organization to achieve a common goal

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers, and fans; I set clear expectations; I deliver high-quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s the talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.