Customer Success Director (Industrial Vertical)

First Advantage is seeking a Customer Success Director for their Industrial Vertical in the US. This Enterprise-level account management position focuses on growing revenue by developing and maintaining strategic account plans, providing proactive support, and ensuring customer satisfaction. The role involves coordinating with clients, operations, and technology teams, and requires proactive engagement with customer needs.

Requirements

• Bachelor's Degree or equivalent (MBA optional)
• 5+ years’ proven experience in sales account management
• Proficiency with MS Office applications (Word, PowerPoint, Excel)
• Strong communication and interpersonal skills
• Outstanding multi-tasking and time-management abilities
• Excellent organizational, analytical, problem-analysis, and problem-solving skills
• Must be located in the United States

Benefits

• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match
• Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities