Sales Training Specialist (USA Healthcare) - EST hours

ISTA Personnel Solutions South Africa – we are a global BPO company partnering with a USA-based client in the private-pay addiction treatment space. We are seeking a Sales Training Specialist with healthcare sales experience to develop and lead a training and quality assurance program for an onshore team of inbound sales representatives.

This role requires prior sales experience in the healthcare sector, and a strong ability to coach and train reps to convert leads with empathy, professionalism, and subtle persuasion — no hard selling.

PLEASE NOTE:

• Working Hours:This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
• Work Environment:This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

• Design, implement, and continuously improve a custom sales training program for inbound sales reps.
• Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales driven.
• Provide regular performance feedback, QA monitoring, and call coaching.
• Work closely with management to align sales techniques with clinical sensitivity and patient trust.
• Create documentation, scripts, and learning materials as needed.
• Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.

Requirements

Must-Have Experience:

• Proven sales experience in the healthcare industry, ideally in high-stakes, private-pay environments.
• Solid background in training, coaching, or leading sales teams.

Soft Skills:

• Clear, confident communication style.
• Ability to coach adults, hold attention, and build trust.
• Emotionally intelligent and tactful in sensitive care settings.

Technical Skills:

• Basic computer literacy (MS Office, Outlook).
• Comfortable navigating CRM or call systems.

If you are not contacted within 14 working days, please consider your application unsuccessful.