Job Overview
Date Posted
Posted on 22nd August 2025
Expiration Date
Expires on 21st October 2025
Salary
Negotiable
Job Categories
Customer Support-Team-LeadEngagement Team-LeadCustomer Success-Operations-ManagerCustomer Support-LeadCustomer Experience-Delivery-Lead
HERO is seeking a Team Lead Customer Engagement to manage their sales pipeline and develop a high-performing team.
HERO is seeking a Team Lead Customer Engagement to manage their sales pipeline and develop a high-performing team. The role requires strategic customer engagement, team leadership, and process improvement, with a focus on positive impact to key metrics like usage rate and feature depth. The team is geographically diverse and operates remotely.
Requirements
- Superpowers: Customer Success Expertise, Leadership Experience, CRM-Skills, Analytical Skills
- Experience with Salesforce (or other CRM-based processes)
- Analytical Skills: Ability to use dashboards for logical insights
- Team Lead Mentality: Balance of strategic thinking and operational excellence
Benefits
- Flexible & mobile working
- 30 days of vacation
- Career & Development budget
- Health insurance
- Mental Health Partner
- Professional massage
- Summer and Christmas parties
- Co-workouts