Customer Service Consultant (NSW)

Company Description

Let’s create a more sociable future together
At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

Christmas Casual Position - Minimum 15-25 hours per week

As a Customer Service Consultant, you have a genuine customer centric attitude with previous experience in providing high quality customer service and attention to detail. We are looking for an individual with a fun, upbeat passion for the liquor industry who thrives in a fast-paced environment. While this is a casual role over our busy period, we are always on the lookout for the next superstars to join our team on a more permanent basis!

Love helping people and making a good impression? Read on.

Here is a taste of what you can expect in this role:

• Manning our incoming chat queues, with the expectation of taking no more than two at once to ensure our customer satisfaction is always exceptional
• Delivering memorable customer experiences and driving positive outcomes for our customers
• You will be the first friendly contact with our customers. You will help them out with everything from tracking deliveries and processing orders to sorting out website glitches, pricing queries, and any refund or cancellation needs and more - no two days are the same!
• You will be a bit of a detective, using our systems to obtain outcomes for our customers.
• This is a fully remote position, offering the flexibility to work from home, all while being part of an awesome and supportive team!

Qualifications

Now let’s talk about you:

• Based in NSW and available for a full week of training in the Surry Hills office
• Available between 9am & 9pm Mon-Sat, 10am-8pm Sun, and free to work at least 15-25 hours across these times
• Great with computers and pick up new systems with ease
• Have a fast & reliable internet connection (We work from home!)

Additional Information

The benefits are good too!

• Once you are onboarded, you have the ability to work from home or the office
• Exceptional onboarding and training program to set you up for success, with ongoing support available from leaders and peers
• An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

If you meet a number of the requirements, wine on earth haven’t you applied yet?!

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup