General Evaluator, Patient Services / Access Specialist (non-clinical)

We are seeking a Patient Access Evaluator to review and assess patient-facing Voice AI interactions focused on benefits navigation, coverage explanations, affordability, and access next steps. In this contractor role, you will listen to and interact with AI-led calls and evaluate whether the agent provides accurate, clear, and helpful guidance aligned with real-world patient access workflows.

Requirements

• 2–5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation.
• Direct experience communicating with patients about insurance coverage, benefits, or affordability.
• Strong written and verbal communication skills.
• Ability to make clear, precise judgment calls when evaluating AI performance.
• Fluency in English.
• Reliable access to a computer and high-speed internet.

Benefits

• Flexible schedule, typically averaging 10–20 hours per week
• Opportunity to make an impact in the development of safe, life-changing AI in healthcare