Presales Service Delivery Manager

Sanas is seeking a Presales Service Delivery Manager to drive client engagement during the sales cycles and ensure successful pilot execution. This role requires innovation, relationship building, and a strong understanding of solutions and customer strategy. The manager will serve as a trusted advisor to Sales, Account Management, and Product, delivering measurable value and aligning solutions with customer needs.

Requirements

• 5+ years in service delivery, customer success, presales, or strategic project management.
• Proven experience leading technology pilots or implementations in CCaaS, CX, or AI-driven solutions.
• Strong executive presence and ability to engage effectively at C-level and director-level.
• Demonstrated ability to manage multiple complex customer initiatives simultaneously.
• Technical aptitude with SaaS, APIs, cloud platforms (AWS, Azure), and contact center technologies.
• Familiarity with CCaaS platforms (Genesys, Five9, NICE, etc.) and contact center operations.
• Prior experience within a presales or sales engineering organization.
• Project management certification (PMP, PRINCE2) a plus.

Benefits

• Innovation in the world’s first speech understanding platform.