This Customer Support Specialist role involves providing technical support to platforms, maintaining ticketing systems, and ensuring the seamless support of users.

This Customer Support Specialist role involves providing technical support to platforms, maintaining ticketing systems, and ensuring the seamless support of users. Responsibilities include integration of new carriers, training, administrative tasks, and communication with other teams. The position requires a strong understanding of systems interfaces and excellent communication skills.

Requirements

Portuguese language proficiency
Bachelor’s Degree or 2+ years in customer support
Solid understanding of how systems interface with other applications
Proficient in MS Office products and internet resources
Experience with ERP systems is an asset
Fast technical comprehension
Excellent customer focused mentality
Outstanding communication and interpersonal skills
Self-motivated and team player
Organizational skills and initiative
Ability to multitask and work in a fast-paced environment

Benefits

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans
Paid Parental Leave
Employee Stock Purchase Plan