Support Operations Engineer

blueAPACHE is seeking a talented and dedicated Support Operations Engineer to join their team, providing technical support and troubleshooting to clients. The role involves collaborating with Service Desk, other teams, and escalating complex issues to resolve IT problems, and maintaining high customer satisfaction. The ideal candidate has strong technical skills and strong problem-solving abilities.

Requirements

• Previous experience in a similar role providing IT support and troubleshooting.
• Strong knowledge of desktop support and software applications.
• Experience with network troubleshooting and basic understanding of LAN/WAN.
• Proficiency in operating systems such as Windows, macOS, and Linux.
• Excellent problem-solving and communication skills.
• Ability to work well in a team and collaborate with different departments.

Benefits

• Opportunities for career development
• Flexible work arrangements (hybrid and work from home)
• Ongoing training and development
• Quality hardware and laptop provided
• Employee referral programs