Senior Director, Cloud Operations

The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement.

Requirements

• Bachelor’s or master’s degree in computer science, Information Systems, or related field.
• 10+ years in IT operations, with 5+ years in cloud infrastructure and operations leadership.
• Proven experience leading global teams and managing high-severity incidents in large-scale environments.
• Deep expertise in cloud operations, incident response, and service reliability.
• Strong knowledge of ITIL, SRE, and DevOps practices.
• Proficiency in operational analytics and observability tools.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Strong presentation skills, including experience presenting to large global audiences.

Benefits

• Hospitalization Insurance Policy covering employees and their family members including parents
• All employees are covered under Personal Accident Insurance & Term Life Insurance policy
• All employees can avail annual health check facility
• Eligible for reimbursement of telephone and internet expenses
• Wellness Allowance to avail health club memberships and/or access to physical fitness centres
• Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter
• Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7
• Access to learning management system Say., LinkedIn Learning Premium account membership & many more
• Access to Rewards & recognition portal and quarterly recognition program