Manager Technology Services

Title: Manager Technology ServicesLocation: Statewide Multi Use, ID

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Lead the charge in shaping Lamb Weston’s global IT experience. As the owner of IT Service Desk operations and IT Service Management (ITSM) processes, you’ll set the standard for service excellence across the enterprise. This role drives technology investment strategy and asset lifecycle management, aligning IT services with business priorities to enable innovation and efficiency. Ultimately, you’ll ensure every interaction delivers an outstanding customer experience for employees worldwide.

Why Lamb Weston?

At Lamb Weston, we bring people together with our fries—and with a culture that values innovation, collaboration, and growth. As a global leader in frozen potato products, we offer opportunities to make an impact in a dynamic business that feeds the world’s favorite side dish. Join us and be part of a team that turns ideas into action and delivers excellence every day.

Job Description

Service Desk Management

·Own and lead global IT Service Desk operations, ensuring exceptional customer service and timely resolution of incidents and requests.

·Manage and mentor Service Desk team members, both employees and contractors, fostering a culture of accountability and customer focus.

·Oversee major incident management, including escalation, communication, and resolution.

·Define and monitor KPIs and SLAs for Service Desk performance; report results to senior leadership.

·Manage the after-hours on-call process and ensure effective incident handling; participating in the leader role as needed.

·Maintain and improve documentation for Service Desk procedures including improving self-service capabilities.

·Collaborate with cross-functional teams to ensure the Service Desk is fully prepared for upcoming deployments by providing clear documentation, training, and communication to enable smooth adoption and minimize disruption.

ITSM Process Ownership

·Serve as ITSM process owner for core processes (Incident, Problem, Change, Request, Knowledge), driving standardization and continuous improvement.

·Develop and implement strategies to enhance IT service delivery including more self-service capabilities.

·Manage the ITSM platform (e.g., ServiceNow), including workflows, automation, and knowledge base optimization.

·Conduct root cause analysis and post-incident reviews to improve process maturity.

General

·Partner with business units and IT teams to ensure effective communication and process adoption.

·Drive continuous improvement initiatives based on feedback, analytics, and industry best practices.

·Other duties as assigned.

Basic & Preferred Qualifications

·Bachelor's degree in Computer Science, Computer Information Systems, or a related field or equivalent experience

·8+ years in IT operations with at least 2+ years managing a Service Desk or ITSM processes.

·Strong knowledge of ITIL framework; ITIL certification preferred.

·Experience with ITSM tools (e.g., ServiceNow, Cherwell, Remedy).

·Proven ability to lead teams and manage global service delivery.

·Experience mentoring and growing team members.

·Experience working with Sr Leadership.

·Experience defining and tracking KPIs, SLAs, and driving process improvements.

·Strong customer service orientation and problem-solving skills.

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Job Requisition ID: Req-259616Time Type: Full timeThe anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 03/06/2026In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate’s work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $113,930.00 - $170,900.00

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law