Instructor Led Training Technical Support Analyst

About Concept Plus
Concept Plus is a growing consulting firm headquartered in Fairfax, VA. We are an Oracle Gold Partner, offering deep technical expertise, combined with business insights and an experienced team focused on providing technical solutions for our clients. We are proud to have been recognized as one of the "25 Most Powerful Oracle Solution Providers" in the area! We offer great benefits including competitive pay, comprehensive health insurance, dental and vision insurance, paid life insurance, paid time off, 11 paid holidays, bonuses, tuition reimbursement, unlimited training, and the opportunity to work in a collaborative, flexible, innovative environment! For additional information about our dynamic organization, please visit our website. at www.conceptplus.com.

About the role

Instructor Led Training Technical Support Analysts provide support for the customer training environment and many of its peripheral systems. This includes service desk support, course-enrollment management/assistance and policy clarification, classroom delivery support and more technical support interacting with other components within the customer organization to enhance the learning delivery experience.

What you'll do

• Support the setup and smooth operation of virtual classrooms, providing participants with secure access, managing breakout activities, and resolving technical hiccups in real time
• Maintain complete, organized student records—from demographics and contact details to feedback and attendance—and turn that data into rosters, reports, and visual insights leaders can act on
• Step in confidently when technology interrupts instruction, keeping learners engaged and the session moving until connectivity is restored
• Partner with faculty to polish course materials, ensure timely availability, upload resources to the right systems, and keep required products, publications, and supplies on hand
• Welcome each new class with professional orientation packets outlining prerequisites, login steps, travel and lodging guidance, attire expectations, access requirements, parking details, and quick links to course resources
• Orchestrate logistics for everything from small-group workshops to large-scale, multi-day conferences—making sure schedules, venues, and resources are always in place
• Keep participants informed through Microsoft Teams, email, and learning platforms, sharing announcements, distributing updated materials, and posting key program information
• Provide hands-on, friendly tech support to instructors and learners, assisting with AV setup, system access, and navigation of digital training tools before and during every event.

Qualifications

• US Citizenship
• 2+ years experience supporting instructional development projects for digital learning environments · Experience in support of instructional/learning design
• Experience using MS365 tools
• Experience with service management tools such as ServiceNow

Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.