Seasonal Workforce Management Analyst Assistant - Remote

Duluth Trading Company is seeking a Seasonal Workforce Management Analyst Assistant to support customer care operations, analyzing contact center workforce utilization and productivity. The role requires a reliable individual with strong time-management, organizational, and communication skills. This position involves maintaining confidentiality and ensuring efficient use of the contact center systems, including Genesys.

Requirements

• Provide support across all Contact Center technologies.
• Keen focus on Genesys during all scheduled shifts.
• Participation in creating contact center schedules.
• Assists with report production for the Contact Center operations.
• Works with the Contact Center Leadership Team to ensure efficient utilization of the phone system.
• 2+ years’ experience in a Contact Center environment.

Benefits

• Daily pay available
• Employee discount
• Home-based work environment