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Seasonal Workforce Management Analyst Assistant - Remote

Duluth Trading CompanyUnited Statesa day agoUSD 33k
Full TimeEntry-level

Job Overview

Date Posted

Posted on 16th August 2025

Expiration Date

Expires on 15th October 2025

Salary

USD 33k

Job Categories
Workforce Management-AnalystBusiness Operations-AnalystWorkforce Management-Specialist

Duluth Trading Company is seeking a Seasonal Workforce Management Analyst Assistant to support customer care operations, analyzing contact center workforce utilization and productivity.

Duluth Trading Company is seeking a Seasonal Workforce Management Analyst Assistant to support customer care operations, analyzing contact center workforce utilization and productivity. The role requires a reliable individual with strong time-management, organizational, and communication skills. This position involves maintaining confidentiality and ensuring efficient use of the contact center systems, including Genesys.

Requirements

  • Provide support across all Contact Center technologies.
  • Keen focus on Genesys during all scheduled shifts.
  • Participation in creating contact center schedules.
  • Assists with report production for the Contact Center operations.
  • Works with the Contact Center Leadership Team to ensure efficient utilization of the phone system.
  • 2+ years’ experience in a Contact Center environment.

Benefits

  • Daily pay available
  • Employee discount
  • Home-based work environment