Manager, Application Services

You’re more valuable than ever – And that’s just how we’ll make you feel.

The Manager, Application Services (Workday) is responsible for the leadership, operational management, and continuous optimization of the Workday platform across the organization. This role ensures Workday supports business, People, and operational objectives while maintaining compliance with organizational policies and IT best practices. The Manager, Application Services will lead a team of Workday functional analysts, collaborate with cross-functional stakeholders, and manage vendor relationships to ensure Workday is optimized for performance, usability, and scalability. This position drives innovation, continuous improvement, and measurable outcomes in Workday application support and administration.

Qualifications

Education Required:

• Bachelor's degree in information technology, Computer Science, marketing, or a related field;

Licenses/Certifications Required:

• None

Work Experience Required:

• 8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce.
• 5+ years of experience in ERP solutions
• 5+ years of experience in Workday HCM and/or FINS
• 5+ years in a leadership role, managing teams and driving cross-functional collaboration.
• Strong understanding of change management and agile processes

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Workday Certifications (HCM, FINS, Reporting, Security)

• Familiarity with HR, Financial and/or Accounting processes.

• Familiarity with Kainos products.

• Previous experience in health care industry.

Knowledge, Skills, and Abilities • This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Experience with Cloud based/SaaS Solutions. • Strong understanding of change management and Agile methodology and processes. • Experience with leading, building, developing, and mentoring a team of professionals. • Strong ability to collaborate and share information, knowledge, and experience with team members. • Strong problem-solving and analytical skills with a focus on system and team optimization. • Strong project management skills with the ability to scope work, develop a project plan/task, manage resources, and keep stakeholders updated. • Strong written, verbal communication and presentation skills. • Experience eliciting and documenting business requirements and translating them to system configuration. • Knowledge of stakeholder engagement strategies and effective communication techniques. • Skill in developing and sustaining collaborative relationships across the company and with customers. • Ability to build trust, maintain long-term partnerships, and influence decision-making through strong interpersonal and relationship management skills.

Essential Duties and Responsibilities

Operational Support & System Management • Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption. • Manage routine maintenance, patching, and system updates to maintain performance and security. • Monitor system performance and proactively address issues to ensure high availability and reliability. • Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness.

Team Leadership & Development • Lead and mentor Workday analysts, fostering a collaborative and high-performance culture. • Provide ongoing training and development opportunities to keep team skills current. • Conduct performance evaluations and provide feedback to team members to support their growth. • Identify and address skill gaps within the team, providing training and development opportunities as needed.

Strategic Planning & Execution • Develop and implement strategic plans for Workday application services that align with organizational goals. • Lead the execution of strategic initiatives to enhance Workday performance and support. • Ensure alignment of Workday services with business objectives and priorities. • Support governance processes and maintain an accurate inventory of Workday-related applications. • Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders. • Manage small to medium projects as needed.

Continuous Improvement & Innovation • Drive innovation in Workday application services by exploring new technologies and methodologies. • Implement continuous improvement initiatives to enhance application support processes and practices. • Encourage a culture of innovation and creativity within the team.

Stakeholder Engagement & Communication • Build and maintain strong relationships with key stakeholders to understand their needs and expectations. • Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication. • Gather feedback from stakeholders to inform improvements in Workday services. • Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services.

Risk Management & Compliance • Identify and mitigate risks related to Workday support and administration. • Ensure compliance with regulatory requirements and organizational policies. • Develop and implement risk management strategies to protect Workday services. • Prepare for and manage audits related to application compliance and data security

Performance Monitoring & Reporting • Develop and maintain performance metrics and KPIs to monitor the health of Workday application services. • Provide regular reports to senior leadership on application performance and support activities. • Use data-driven insights to inform decision-making and drive improvements

Resource Management • Allocate resources effectively to ensure the successful delivery of Workday application services. • Manage budgets and ensure cost-effective use of resources. • Balance competing priorities and adjust resource allocation as needed.

Customer Focus • Ensure a customer-centric approach to Workday support, prioritizing user satisfaction. • Address user concerns and issues promptly and effectively. • Implement feedback mechanisms to gather user input and improve Workday services

Technology Leadership • Stay current with industry trends and best practices in Workday support and administration. • Provide thought leadership on the adoption of new technologies and methodologies. • Lead the implementation of new tools and technologies to enhance Workday services.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

GoHealth Leadership Principles

GoHealth’s Leadership Principles, listed below, are essential functions for this position:

• Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver.
• Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.

Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (up to 5%). • Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

Set up email alerts as new job postings become available that meet your interest!

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy