Head of Back

We are seeking a Head of Back Office Operations to lead our Complaints, Administration and Quality Assurance teams. The successful candidate will have previous experience of leading a Financial Services back office support team, particularly Complaints and QA, and excellent writing, verbal and analytical skills.

Requirements

• Previous experience of successfully leading a Financial Services back office support team, particularly Complaints and QA
• Excellent writing, verbal and analytical skills
• Ability to work under pressure
• Computer literate
• Able to evaluate business processes and operations, developing and implementing quality and compliance metrics
• Able to work independently and as part of a team
• Ability to produce meaningful data to provide detailed overviews of all team outputs, suitable for an EXCO level audience
• Able to work collaboratively with other department leads to produce sound outputs
• Ability to identify process errors or inefficiencies and provide remedial action plans

Benefits

• Time-off on Birthday
• Gym benefits
• Childcare benefits
• Health cash plan
• Access to learning platform
• Professional subscription benefits