Specialist Warranty

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities:

• Work with warranty claims, collection, and checking documentation regarding warranty cases
• Interact with the supplier regarding reviews and resolve issues
• Process and register warranties and supporting documents
• Communicate with clients directly and through the Contact Center
• Register warranties with suppliers and further forward details for checks
• Cooperate with other company's departments
• Provide audit of products that were sent to a supplier for checks
• Create documentation: terms of creating requests for a supplier, terms of creating requests by a client, payments to clients, refused claims, creating and sending an appeal against refusals.

Requirements

• Experience in the field is welcome, but not required
• Excellent knowledge of German (written and spoken), English will be additional advantage
• Persistence, seriousness, flexibility, initiative, result orientation
• Articulate and correct speech
• Result orientation, desire to influence the level of remuneration

What do we offer?

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Mental Wellbeing Program –guidance on mental health, work and work-life balance, family matters, exercise, nutrition, sleep, and much more
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Referral Program with attractive incentives
• Gym in the office and recreation room with games.

Join us today and let’s create a success story together!