Product Support Specialist
Job Overview
Date Posted
Posted on 30th October 2025
Expiration Date
Expires on 29th December 2025
Salary
USD 79k - 142k
Job Categories
Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®.
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
1-800 Radiator & A/C,a Driven Brands company,is seeking aProduct Support Specialistto join ourteamin the automotive aftermarket industry.The Product Support Specialistis avitalpositionwithin arapidly growingenterprise. Focused on automotive parts content creation,high performers in this role have an opportunity todevelop their knowledge and understanding of our business model,develop specialized auto parts cataloging skills,quickly assumeadditionalresponsibilities,andhave preferred access topromotional opportunities!
How you will Own It:
The successful Product Support Specialistwilldemonstratea familiarity of the automotive industry focusingonvehicle make and models,vehicle systems andparts, and theirfunctionalrelationships.Youmust be an effective communicatorwithstrongwrittenandverbalskills.Keysto successin this role includeknowledgeand experiencein the following areas:
Automotive repair and replacement partsindustry.
Analytical and mechanical aptitude.
Customer serviceoriented.
Self-starter,independently improving working methods and practices.
Abilitytomulti-taskandadaptableto shifting priorities.
Maintain Service Level Agreement for inbound support requests.
Conduct regular catalog quality assurance reviews and corrections.
Submit catalog updates while adhering to the Best Practices and Standards.
Tier 1 vehicle system diagnosis
Communicate with external trading partners to resolveproductconcerns.
Digital asset management
External catalog publication in the Autocare.org standard
What you’ll Bring:
2+years of experiencewithin the automotive parts or repair sector
Practical computer literacy
Experience with MS Office Suite
Added Fuel if you have:
Familiarity with Autocare.org standardized data.
Experience in MS SQL, MS ACCESS, or similar database mining language.
Experience with an Automotive PIM system
Position Location:
CaliforniaCompensation Range:
$79,200.00 - $141,500.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.