Manager, Software Engineering (Servicing Engineering)

Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world.

What You’ll Do

• You will take ownership of your team's process, set aspirational goals, and hold everyone, including yourself, accountable for their delivery.
• You will support your cross-functional partners in trade-off discussions and ensure that any misalignment within your peers or across the broader organization is managed.
• You will be a calming presence for your team, supporting them through difficult, high-pressure situations without compromising psychological safety.
• You will be a champion of operational excellence for your team by developing priorities, goals, expectations, and metrics that center your team on the definition of success.
• You will help your team network and build relationships across Affirm, ensuring that everyone has access to the information they need to perform.
• You will champion the career growth of your team by putting everyone in the right role, providing individual feedback and guidance, and leading by example.
• You will ensure that your team develops simple, maintainable solutions and ensure that you are managing technical risks protecting the business.

What We Look For

• You have over 8 years of engineering experience, including at least 2 in a people management role.
• You have managed all aspects of the talent lifecycle for your team — recruiting, growth, and performance management.
• You can point to specific examples of business impact that you were able to deliver through your team.
• You have experience developing strategy and influencing stakeholders beyond your team’s scope.
• You have developed major new features or systems, or overseen a significant technical change with significant contribution from your team.
• You have strong verbal and written communication skills that support effective collaboration with our global engineering team.

Compensation Benefits

Base Pay Grade - P

Equity Grade - Poland 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

POL base pay range per year: 358,000 zł - 458,000 zł

Additional benefits include:

• Type of employment: Contract of Employment
• Flexible Spending Wallets for tech, food and lifestyle
• Away Days - wellness days to take off work and recharge
• Learning Development programs
• Parental leave
• Employee Resource Community Groups
• This role is eligible for creative tax benefits, subject to applicable law and company policy