Customer Success Team Leader

Allica Bank is seeking a Customer Success Team Lead to lead a team of Customer Success Executives in converting new qualified leads into open and funded business current accounts. The role involves guiding the team to have great conversations with customers to explore existing banking pain points and support them in switching to Allica. The Customer Success Team Lead must be highly confident and capable in remote sales to SMEs via telephone, and be a strong people and stakeholder manager with a clear focus on customer outcomes, performance delivery and value creation.

Requirements

• Line management and capacity planning of a team of Customer Success Executives
• Pipeline management, coaching and development of Customer Success Executives
• Collaboration with Sales Managers, Customer Due Diligence, operations leaders and product teams
• Clear communication of Allica's value proposition to decision makers in customers
• Understanding of onboarding process and requirements
• Proactive learning of products and criteria over time
• Gaining feedback from customers and prospects
• Delivering business plan and actively managing objectives and personal development plan
• Complying with mandatory policies and adherence to operational procedures

Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave