Rep III, HR Operations

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What We'll Bring:

Job Description Summary
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Maintain a best-in-class customer experience and respond to inquiries within outlined Service Level Agreements, escalating where needed.
• Support ad-hoc reporting needs and audit requests.
• Handle a variety of people related data changes in Workday (e.g., manager changes, off cycle job changes, open positions updates) and pro-actively identify and help resolve basic employee data integrity issues through ongoing proactive data audits (e.g., open position, finance information, location, bonus metric)
• Act as a data steward to ensure data governance is observed for each transaction.
• Help on documentation of HR policies and procedures.
• Show cross-team collaboration to identify root causes and propose solutions for continuous improvement with the goal of operational excellence
• Support the ongoing maintenance of self-service documentation and policies.
• Assist stakeholders to define workarounds and alternatives to key problems.

Impact You'll Make:

• An associate’s degree in business or related field or prior experience
• 1-3 years in a fast paced operations/customer support environment, preferably in HR or Case management teams.
• A strong attention to detail and analytical mind
• A desire to make things better, with a focus on creating a seamless customer experience
• Demonstrated ability to learn systems quickly, Workday experience is preferred
• Experience in MS Office (Excel, PowerPoint, Outlook)
• Strong written, verbal communication skill and the ability to prioritize work effectively

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep III, HR Operations