Product Support Engineer – SaaS & Cybersecurity

Work with a category-defining compliance automation platform.
Join our award-winning Customer Success team and help customers unlock the full potential of our security and compliance automation solution. If you’re tech-savvy, passionate about problem-solving, and eager to work with global clients, this role is your chance to grow in the fast-moving SaaS and cybersecurity space.
Why You’ll Love This Role

• Be a Product Expert – Gain deep, hands-on experience with integrations across AWS, GCP, Azure, Okta, Google Workspace, GitHub, Jira, and more.
• Work with Global Brands – Support startups and enterprises across industries, helping them stay secure and compliant.
• Grow Your Career in Cybersecurity – Develop skills in SOC 2, ISO 27001, HIPAA, and other key frameworks.
• Collaborative, Remote-First Culture – Join a team that values innovation, learning, and customer success.

What You’ll Do

• Guide customers through onboarding and deployment, configuring integrations and solving technical challenges.
• Deliver multi-channel support via live chat, email, and video calls.
• Work with Customer Success, Product, and Engineering teams to resolve escalations and suggest product improvements.
• Share insights to improve documentation, processes, and user experience.
• Stay updated on compliance trends and how our platform automates controls and evidence collection.

What We’re Looking For

• 1+ year in technical support or a customer-facing technical role (SaaS/startup experience preferred).
• Familiarity with cloud environments and APIs; bonus if you’ve used Postman, Chrome DevTools, or CLI tools.
• Strong communication skills and the ability to explain complex topics simply.
• Interest or background in compliance, cybersecurity, or cloud technologies.
• Self-driven, organized, and comfortable in a fast-paced, remote-first environment.

What’s In It for You

• Competitive salary.
• Opportunity to build expertise in high-growth SaaS and cybersecurity markets.
• Work with cutting-edge tools and collaborate with a world-class global team.
• Career growth pathways into product, customer success, or cybersecurity roles.