Manager, Customer Support

Centric Software is seeking a Manager, Customer Support to drive operational excellence within the EMEA region, focusing on customer satisfaction, business growth, and decision-making. This role involves managing a team, coordinating customer handovers, managing customer satisfaction, and recommending process improvements. The position reports to the EMEA Director of Customer Support.

Requirements

• Champion customer centric philosophy.
• Lead, mentor and manage the local support team.
• Regularly review processes and recommend changes.

Benefits

• Competitive salary
• A multifaceted job with a high degree of responsibility
• Opportunity to work with a dedicated and motivated international team
• Remote work environment
• Varied and challenging work