Patient Support Coordinator

Montu UK is seeking a Patient Support Coordinator to handle approximately 450 calls per week, providing a welcoming and efficient support service to patients. The role involves appointment booking, documentation, patient queries, and maintaining accurate patient information in a management system. Montu UK is a leading digital health company specializing in cannabis-based medicines.

Requirements

• Manage inbound and outbound calls (450/week)
• Book appointments, complete documentation, and resolve patient queries
• Update and maintain patient information in management system
• Ensure accurate and compliant data, GDPR
• Efficient, polite, and empathetic service
• High-volume call centre experience
• Excellent communication skills
• IT proficiency

Benefits

• Competitive Salary
• Work-Life Balance
• Pension Scheme
• Professional Growth
• Meaningful Impact