Global Leaves and Benefits Specialist

Sprout Social is looking to hire a Global Leaves and Benefits Specialist for the Total Rewards team.

Why join Sprout’s People Operations team?

As members of the Sprout Total Rewards team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every candidate has an incredible experience with Sprout Social, every team member is successful from day one, and every business unit has the talent and support needed to meet and exceed ambitious goals.

What you’ll do

• Oversee the entire leave lifecycle from initial request to return-to-work, including required notifications, documentation collection, payroll coordination, and system updates.
• Manage Sprout’s global leave programs (parental, medical, personal, disability, statutory, and other regional leaves), ensuring compliance with local laws and alignment with our values.
• Serve as the first point of contact for employees and managers navigating leaves or complex benefits questions, providing empathetic, accurate, and timely support.
• Monitor and interpret leave legislation and benefits regulations globally; recommend policy updates to maintain compliance and competitiveness.
• Partner with external vendors, brokers, and carriers to administer benefit plans (health, welfare, retirement, lifestyle, and time-off programs) across all countries where Sprout operates.
• Support annual benefits renewals, vendor implementations, and the rollout of new offerings.
• Partner with Payroll and People Ops to ensure accurate Workday data, payroll feeds, and reporting related to benefits and leaves.
• Monitor and manage the volume of incoming leave requests and queries to ensure all responses, communications, and case processing meet the established Service Level Agreements (SLAs) set for the People team, prioritizing timely and accurate resolution.
• Drive continuous improvement of our benefits experience through process optimization, employee education, and data-driven recommendations.

What you’ll bring

• Strong expertise in U.S. leave laws (FMLA, ADA, state leave programs) and a working knowledge of global leave requirements.
• Experience administering global leave, and time-off benefits programs.
• Empathy, discretion, and a customer-first mindset when supporting employees during life events.
• Ability to balance operational excellence (compliance, accuracy, process rigor) with a people-centered approach.
• Analytical mindset with ability to interpret data and present recommendations to HR and business leaders.
• Strong vendor management and project management skills, including process documentation and implementation.

The minimum qualifications for this role include:

• 2-3 years of experience in HR/benefits administration, including direct leave management.
• Demonstrated knowledge of U.S. leave regulations; exposure to multi-country benefits and leave practices.
• Strong written and verbal communication skills for explaining complex programs clearly and compassionately.

Preferred qualifications for this role include:

• Global experience spanning North America, EMEA, and APAC regions.
• Experience supporting scaling tech/SaaS organizations.
• Familiarity with Workday or similar HRIS systems.
• Benefits or HR certifications (CEBS, GBA, SHRM-CP/-SCP, PHR/SPHR, or equivalent).
• Experience working with third-party leave and benefits vendors.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Learning Sprout’s People Team structure, culture, and values.
• Gaining a full understanding of current leave programs, benefit offerings, vendors, and systems.
• Building relationships with key partners across People Ops, Payroll, Legal, and regional HR teams.

Within 3 months, you’ll start hitting your stride by:

• Owning day-to-day leave administration and employee communications.
• Fully manage the Leaves shared inbox and Leaves cases in Jira
• Identifying opportunities to improve workflows or employee experience in leave and benefits processes.

Within 6 months, you’ll be making a clear impact through:

• Leading global compliance reviews for leave and benefits policies.
• Delivering data-driven recommendations on plan design or vendor performance.
• Partnering with Total Rewards to implement new offerings or optimize existing programs.

Within 12 months, you’ll make this role your own by:

• Becoming the go-to subject matter expert and trusted advisor on leaves and benefits globally.
• Driving strategic projects that enhance Sprout’s benefits experience and support our mission to be a people-first employer.
• Establishing scalable, employee-friendly leave and benefits processes that grow with Sprout’s global footprint.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices near Kraków’s city centre

The base pay range for this role is 8,800 PLN (min), 11,000 PLN (mid), 13,200 PLN (max) monthly salary (B2B or Contract of Mandate). Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Kraków location. If you prefer to work remotely from another location within Poland, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.