Claims Care Advocate (Remote | Temporary Assignment)

Are you someone who thrives in a fast-paced environment and enjoys supporting others to deliver exceptional service? MEM Insurance is looking for a Claims Care Advocate (Temporary) to join our Claims team. This role is essential to the smooth operation of our Claims Department, providing administrative support across multiple functions including Claims Operations, Subrogation, Technical Services, and Nurse Case Management.

As a Claims Care Advocate, you’ll be the first point of contact for many of our customers and partners, helping to ensure that every interaction reflects MEM’s commitment to excellence. You’ll manage records, coordinate logistics, process claims, and support our internal teams—all while delivering outstanding customer service.

At MEM, we don’t just care about our customers—we care deeply about our employees. We foster a culture of collaboration, integrity, and continuous learning. If you’re looking for a place where your work makes a meaningful impact and your growth is supported, we’d love to meet you.

Essential Duties and Responsibilities Administrative Support & Workflow Management

• Provide comprehensive support across all Claims functions including Operations, Subrogation, Technical Services, Nurse Case Management, and external stakeholders such as Policyholders and Producers.
• Manage requests for documentation including offer letters, wage statements, medical records, OSHA reports, police reports, and more.
• Coordinate logistics for injured workers and adjusters, including hotel reservations, IME appointments, and transportation.
• Prepare and send claim files to attorneys and subrogation adjusters.
• Manage collections activities and certified mailings; reconcile monthly expenses.

Records Management & Transcription

• Process records requests through third-party vendors, ensuring timely and accurate retrieval.

Claims Processing & Indexing

• Index and process claims and tasks to ensure accurate and efficient review.
• Respond to customer inquiries via email, fax, and web with professionalism and adherence to service standards.
• Follow established procedures for document formatting and attachment.
• Gather necessary information for claim entry and document initial compensability and regulatory compliance.
• Maintain activities in ClaimCenter Queues and ImageRight tasks.
• Partner with external vendors such as Corvel, OneCall, MetroReporting, and HomeLink.
• Timely processing of Division of Workers Compensation requests and updates.

Customer Service & Communication

• Serve as the first point of contact for customer inquiries via phone and chat.
• Provide clear, professional, and timely communication to all stakeholders.
• Promote MEM services to policyholders, producers, medical providers, injured workers, and attorneys when applicable.

Qualifications

• Experience: Minimum of 1 year in a professional office environment. Exposure to Workers’ Compensation or similar industry preferred.
• Licenses: Valid driver’s license required.
• Certifications: None required.

Company Culture and Values At MEM Insurance, we live our values every day. We believe in doing the right thing, putting people first, and delivering exceptional service. Our culture is built on trust, teamwork, and a shared commitment to excellence. We support our employees with meaningful work, opportunities for growth, and a workplace where everyone belongs.

We are proud to be an equal opportunity employer. MEM Insurance celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and experiences.

Ready to make a difference? Join MEM Insurance and help us deliver compassionate, compliant, and high-quality claims service. Apply today!