Customer Support, Virtual Care
Job Overview
Date Posted
Posted on 4th August 2025
Expiration Date
Expires on 3rd October 2025
Salary
USD 35k
Job Categories
Join the Future of Veterinary Care – From AnywherePetfolk is on a mission to transform pet care by improving the health and happiness of pets, pet parents, and the veterinary professionals who care for them.
Join the Future of Veterinary Care – From Anywhere
Petfolk is on a mission to transform pet care by improving the health and happiness of pets, pet parents, and the veterinary professionals who care for them. We’re building a new standard of veterinary experience through smart technology, modern design, and compassionate service.
As a Remote Veterinary Customer Support Specialist, you’ll play a vital role on our Virtual Customer Support team, providing responsive, helpful, and friendly support to clients and clinical teams across text, phone, and email channels.
What You’ll Do:
Provide excellent customer service to pet parents via phone, text, and email
Assist with appointment scheduling, general questions, and basic pet care guidance
Route medical-specific inquiries to our TeleAdvice team
Partner with clinical and operations teams to ensure a seamless customer experience
Represent Petfolk’s values in every interaction
What You’ll Bring:
1+ year of customer service experience in veterinary medicine (required)
Comfortable working remotely in a fast-paced, startup environment
A quiet, reliable home workspace and high-speed internet connection
Willingness to work a full-time schedule (4 x 10-hour shifts/week), including weekends
Available between 6 AM – 9 PM EST
Based in: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA or TX
Strong written and verbal communication skills
Proficiency in EMR and CRM systems (Gladly is a plus), Slack, and Google Suite
Bonus Experience:
Familiarity with Vetspire
Experience using Gladly CRM
Pay Benefits:
$17/hour
Fully remote
4-day work week (10-hour shifts)
Medical, Dental, and Vision Insurance
Generous Paid Time Off
401(k) with employer match
Opportunity to grow with a mission-driven team
Why Petfolk?
We’re a people-first company — and that includes our team. Our benefits, culture, and support are designed to give you the same exceptional care we promise to every pet and pet parent.