AI Support Specialist

Crescendo is transforming customer experience through Augmented AI, combining human expertise with AI automation. They are seeking an AI Support Specialist to optimize customer interactions with their AI solution, handle inquiries, and collaborate with cross-functional teams to ensure partner value is maximized. This role focuses on enhancing CX Assistant behavior, implementing knowledge base enhancements, and facilitating collaboration and communication.

Requirements

• 2+ years in a technical support, chatbot management or product specialist role.
• Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems.
• General understanding of APIs, JSON or other technical formats for diagnosing issues.
• Hands-on experience in chatbot configuration, intent training and performance analysis.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Validating and implementing feature requests.

Benefits

• Remote working arrangements
• Competitive Base Salary
• Medical, dental, and vision options
• Training opportunities
• 1-on-1 coaching
• Mentorship
• Cross-functional development