IT Engineer

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

About the Role

We're looking for a motivated and detail-oriented IT Engineer with 1-3 years of experience to join our team. The ideal candidate will have a strong foundation in managing diverse IT environments and will be responsible for providing technical support, maintaining our IT infrastructure, and ensuring the smooth operation of our systems. This role requires a proactive problem-solver who can handle a variety of tasks, from user support to system administration.

Key Responsibilities

Provide technical support for Windows, Mac and Chromebook endpoints, resolving hardware and software issues for our remote 250-person team.

Administer and manage user accounts and security groups within Active Directory and Google Workspace

Configure and maintain our Mobile Device Management (MDM) solution to secure and manage company devices

Manage and administer the Atlassian suite of tools, including Jira and Confluence, to support project management and collaboration

Deploy and update software applications and operating systems

Assist in maintaining and monitoring our AWS cloud environment

Manage hardware inventory

Lead small-scale IT projects from planning to execution

Documenting support requests in a ticketing system, and ensuring timely and effective resolution

Create and maintain documentation for IT processes and procedures

Collaborate with other teams to support their technical needs and projects

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role

Proven experience in managing Windows, macOS and ChromeOS environments

Proven experience in managing IT infrastructure and engineering projects

Excellent problem-solving and communication skills

Ability to work both independently and as part of a team

Hands-on experience with or exposure to the following tools and platforms:

Google Workspace Administration

Windows and macOS operating systems

ChromeOS operating system

Atlassian suite (Jira, Confluence, Jira Service Management)

Google Workspace Apps

Mobile Device Management (MDM) systems (MaaS360 MDM)

LDAP (Active Directory, Google Workspace)

Understanding of Linux

Linux and Powershell scripting

Preferred Qualifications

Previous experience supporting HIPAA / HITRUST activities in the healthcare industry

Strong analytical, problem-solving, and troubleshooting abilities

Excellent written and verbal communication skills

Ability to work remotely, independently and collaboratively in a fast-paced environment Comfortable interpreting and applying complex regulatory requirements Willingness to learn

Requirements

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role

Proven experience in managing Windows, macOS and ChromeOS environments

Proven experience in managing IT infrastructure and engineering projects

Excellent problem-solving and communication skills

Ability to work both independently and as part of a team

Hands-on experience with or exposure to the following tools and platforms:

Google Workspace Administration

Windows and macOS operating systems

ChromeOS operating system

Atlassian suite (Jira, Confluence, Jira Service Management)

Google Workspace Apps

Mobile Device Management (MDM) systems (MaaS360 MDM)

LDAP (Active Directory, Google Workspace)

Understanding of Linux

Linux and Powershell scripting

Preferred Qualifications

Previous experience supporting HIPAA / HITRUST activities in the healthcare industry

Strong analytical, problem-solving, and troubleshooting abilities

Excellent written and verbal communication skills

Ability to work remotely, independently and collaboratively in a fast-paced environment

Comfortable interpreting and applying complex regulatory requirements, willingness to learn

Benefits

Compensation

As a venture-backed company, Wider Circle offers competitive compensation including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Starting salary: $75,000-$80,000

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.