Senior Business Systems Analyst - Remote

Business Analysis:

· Lead the end-to-end business analysis process.

· Execute requirements gathering, documentation, validation, and prioritization.

· Work collaboratively and diplomatically with stakeholders to define clear business objectives, functional requirements, and technical specifications.

Solution Design:

· Apply extensive technical knowledge and domain expertise, specifically in Healthcare recruiting and marketing , to design innovative solutions for complex business challenges.

· Create detailed system and process flow diagrams, data models, and interface mock-ups.

Technical Expertise:

· Strong ability to program solutions using various languages such as SQL, Java, Python, or C#, and scripting languages like JavaScript for CRM customization and automation.

· Stay abreast of emerging technologies, industry trends, and best practices.

· Provide insights and recommendations for new tools and methodologies.

· Experience integrating business systems with others like ERP (enterprise resource planning), CRM (computer relationship management), sales and marketing automation tools, and customer support software such as Microsoft Dynamics and Avature.

· Experience working with back-end and application developers with tasks such as process documentation, resolving system errors, creating mock ups, and writing Agile user stories and acceptance criteria.

Project Leadership:

· Manage projects from initiation to completion, ensuring adherence to timelines, scope, and budget.

· Provide mentorship to other analysts and enhance their skill development.

Stakeholder Collaboration:

· Engage with various business stakeholders, IT teams, and executive leadership to establish effective communication, understand business needs, and facilitate decision-making.

· Act as a trusted advisor to business units.

Quality Assurance:

· Oversee the testing and validation of solutions, collaborating with testing teams to ensure quality standards are met.

· Assist in troubleshooting and resolving issues.

Requirements Management:

· Develop and maintain comprehensive documentation including requirements, use cases, functional specifications, and other artifacts.

· Ensure documentation accuracy and updates throughout the project lifecycle.

Process Optimization:

· Identify and recommend process improvement and automation opportunities.

· Propose changes to enhance operational efficiency and contribute to business growth.

Change Management:

· Assess the impact of changes on business processes and systems.

· Develop strategies for smooth adoption of new technologies and processes.

Other:

· Other duties as assigned.

Required Qualifications:

· Familiar with relational database architecture

· Familiar with modern CRM solutions.

· Strong knowledge of business analysis methodologies, processes, and tools.

· Strong understanding of software development life cycle (SDLC) methodologies, including Agile development approaches like Scrum or Kanban, enabling effective collaboration in a team and adaptability to changing requirements.

· Exceptional project management skills, capable of managing multiple complex projects, and delivering on time.

· Advanced problem-solving skills and attention to detail.

· Excellent and diplomatic communication and interpersonal skills, adept at conveying technical concepts to non-technical stakeholders.

· Experience in leading cross-functional teams and mentoring analysts.

· Ability to work collaboratively in a fast-paced environment.

· Proficiency in tools such as JIRA, ADO, Confluence, Visio, or other relevant software.

Preferred Qualifications:

· Relevant certifications, such as CBAP or PMP, are advantageous, highlighting a commitment to professional development and advanced knowledge in a field.

· Substantial HR and recruiting knowledge acquired through direct roles in these areas or IT or analytics projects focused on HR functions. A background in recruiting, specifically medical provider recruiting, coupled with technical skills, is particularly valued. Technical skills should include scripting, object-oriented programming, or systems analysis capabilities, extending beyond application skills like Excel. We seek individuals who can complement our development team with these advanced technical competencies.