Mitarbeiter:in Kundenservice B2B (m/w/d) - Studydrive

We are looking for a Customer Success Manager to support our customers with onboarding, campaign creation and implementation, and help them achieve excellent results. The ideal candidate will have at least 1 year of work experience in customer success, account management or sales in the B2B field, completed commercial vocational training, a degree in media, communication or business sciences or relevant work experience.

Requirements

• At least 1 year of work experience in customer success, account management or sales in the B2B field
• Completed commercial vocational training, a degree in media, communication or business sciences or relevant work experience
• Extremely customer- and service-oriented
• Communication talent and empathetic and positive personality
• Independent, structured and proactive work style and hands-on mentality
• Ideally, familiar with CRM systems like Salesforce
• Good English skills and fluent German skills

Benefits

• Flexible trust-based working hours
• Remote first company (100% remote work possible)
• Onboarding program
• Modern office in the Cologne Südstadt district within walking distance to the main station
• Funding measures (internal academies, workshops and individual external measures)
• Regular team events
• Company party (3 times a year)
• Germany ticket
• Business bike
• Dog-friendly office
• Sabbatical option
• 3 months a year working from abroad in the European Economic Area
• Choice of hardware
• Anonymous crisis counseling through external service provider
• 30 days of vacation + Christmas, New Year's Eve and 1 Culture Day (actually 33 days)