Customer Service Representative

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview: (insert 2-3 sentences summarizing the position)

This position provides essential support to internal operations and customer-facing activities, ensuring smooth administrative and technical processes. The role involves handling documentation, assisting with projects, and providing on-site support for videoconferencing systems, contributing to the overall efficiency of service delivery.

Responsibilities:

• Issuing and receiving invoices in accordance with company procedures.
• Performing SAP operations for administrative and financial tasks.
• Providing on-site assistance with videoconferencing equipment in Sapucaia do Sul.
• Supporting internal projects and coordinating with relevant stakeholders.
• Executing general administrative duties, including document management and scheduling.
• Assisting in the preparation of reports and presentations.
• Ensuring compliance with internal policies and procedures.
• Collaborating with cross-functional teams to resolve service-related issues.
• Maintaining accurate records and documentation.
• Performing other activities relevant to the role and delegated by Gerdau.

Requirements:

• Proven experience in administrative or customer service roles.
• Familiarity with SAP systems and operations.
• Basic understanding of invoicing and financial documentation.
• Ability to provide technical support for videoconferencing equipment.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proactive attitude and problem-solving mindset.
• Availability for on-site support in Sapucaia do Sul.
• Attention to detail and commitment to quality.
• Ability to work independently and as part of a team.

Additional Skills (Advantageous):

• Knowledge of Yealink video conferencing equipment.
• Advanced SAP proficiency.
• Technical troubleshooting skills.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value differentperspectives, skills and experiences, and welcome applications from all sections of the community.