Omnichannel - Customer Support Specialist (Benefits / Account Management)

PartnerHero is seeking a compassionate and organized Customer Support Specialist to assist patients and providers with Benefits support. The role involves both email, chat, and phone support, troubleshooting platform issues, and acting as a solution provider. This is a full-time, permanent contract position based in the United States.

Requirements

• Passionate about customer service and providing exceptional support.
• Ability to thrive in a dynamic and evolving environment.
• Strong analytical and problem-solving skills.
• Understanding of active listening and communication techniques.

Benefits

• Competitive Base Salary
• Attractive benefits package
• Flexible working arrangements
• Training opportunities
• Health insurance
• Retirement benefits
• Commuter benefits