Account Manager, Client Experience

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

As an Account Manager, you’ll be responsible for working with clients in the Fashion, Enterprise, Lifestyle/Ecommerce, CPG/Retail, Consumer Services or B2B Space.A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will define and develop performance marketing strategies and plans that leverage paid, owned and earned channels that align with client priorities and deliver on client objectives. The Account Manager will operate as the main client point of contact, in addition to managing cross-functional teams of highly-talented marketers to optimize their efforts and provide strategic guidance. In collaboration with their Account Director, they will support on service expansions, managing media plans, developing testing roadmaps and deploying tactical pivots when necessary. Additionally, this individual will demonstrate exceptional account leadership by gaining trust and providing unmatched strategic support to their account teams. This opportunity is a challenging and exciting role for a cross-channel marketer with a passion for building and executing comprehensive and innovative campaigns.

Key Responsibilities:

• Client-centric Communication: Manages day-to-day client communication which includes but not limited to strategic updates, workflow and approval updates proactively keeping both clients and internal teams informed
• Project Management: Adheres to the outlined scope of work and demonstrates excellent follow-through by managing action items through to completion; Maintains forward momentum by identifying and overcoming roadblocks
• Marketing Strategy: Develops integrated marketing plans that deliver against client marketing and business objectives; Supports the development of cross-channel performance forecasts and media plans
• Data-driven Insights: Leverages data and analytics, such as first party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge; Builds collaborative relationships among internal account teams
• Client Portfolio: Manages a diverse set of clients totaling up to $175K in monthly recurring revenue
• Client Retention: Facilitates the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships
• Service Expansions: Works with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships

• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 3-5 years digital marketing experience. Preferred experience executing cross-channel plans
• At least 2-3 years spearheading cross-channel marketing plans at scale and leveraging data in execution
• Cross-channel account management experience required - at least 2 years
• Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. - experience in data-driven marketing is critical

• Hands-on experience with Google Analytics and/or other first-party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.)

• Campaign leadership skills for end-to-end campaign development supporting: strategy, segmentation, targeting, etc. in a multi-channel environment
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Demonstrated history of excellent written and verbal executive communication
• Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills

• Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast-paced environment
• Entrepreneurial spirit with a passion for for problem-solving, continued learning, and personal growth

Key Performance Indicators (KPIs)

• 8.8 Average Client NPS
• 105% Quarterly Net Revenue Retention

Minimum of 1 Active Service Expansion Opportunity

Most Important Things (MITs)

• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth
• Excellence in Project Management

Benefits Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives