Lead Technical Engineer (India)

Jobgether is seeking a Lead Technical Engineer to deliver high-level technical support to a global client base. This role involves resolving complex issues, maintaining exceptional customer satisfaction, and serving as the primary escalation point for incidents, outages, and advanced troubleshooting. Collaboration with internal teams and continuous learning are key. The company emphasizes a fast-paced, innovative, and collaborative work environment.

Requirements

• Proven experience in a 3rd line or senior technical service desk role.
• Strong theoretical and practical knowledge of SQL.
• Solid understanding of Microsoft Azure technologies.
• Excellent problem-solving abilities and capacity to work under pressure.
• Strong communication skills.
• Demonstrated leadership skills including mentoring team members.
• Customer-focused approach with commitment to high satisfaction.
• Familiarity with ITIL framework and service management tools.
• A passion for learning new products and technologies.

Benefits

• Fully remote working flexibility
• Opportunity to work with a diverse, global client base
• Leadership responsibilities with professional development opportunities
• Collaborative and supportive work culture
• Exposure to a broad range of technologies
• AI-driven job matching