Patient Account Senior Representative - Remote

The Accounts Receivable Senior Representative is responsible for handling a high volume of accounts, resolving inquiries and claims, and contributing to a smooth financial operation for the organization. This role requires collaboration with management and a strong understanding of revenue cycle processes. The company focuses on strengthening financial and clinical performance, enhancing healthcare customer experiences, and enabling value-based care.

Requirements

• Conduct telephone calls to contact payers and/or patients.
• Basic computer skills including navigating patient accounting applications.
• Access payer websites for data verification.
• Document claim statuses and actions taken.
• Maintain department productivity goals.
• Work with complex medical claim issues.
• Identify issues with payment and system configurations.
• Assist staff with training and techniques.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave)
• 401k with up to 6% employer match
• Paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program
• Voluntary benefits (pet insurance, legal insurance, etc.)