Care Management Coordinator

The Cadence Health team is expanding and seeking a Care Management Coordinator for our Advanced Primary Care Management (APCM) program to play a vital role in enhancing the patient experience and ensuring seamless care delivery. The Care Management Coordinator will support Cadence RNs by coordinating patient appointments, mailing out care plans, sending care goal communications, and helping address social determinants of health. This role ensures patients stay connected to care, have access to needed resources, and feel supported throughout their health journey.
WHAT YOU’LL DO:

• Call patients with care updates, reminders, and follow-ups on vaccines, diet, activity, and care plan check-ins.
• Send care goal emails and patient communications, spending focused time each day ensuring timely follow-up.
• Conduct proactive care coaching, including 60-day check-ins to ensure patients are staying engaged with their care.
• Coordinate appointments with clinics on behalf of patients and advocate for their access to timely care.
• Provide courteous and professional assistance to patients via phone, email, and chat, including administrative support and patient engagement activities.
• Help patients address social determinants of health (e.g., SNAP benefits, transportation, access to healthy food) by finding resources and connecting them to support services.
• Maintain accurate documentation of all interactions in Cadence systems in compliance with HIPAA and Cadence protocols.
• Educate patients on Cadence’s technology and devices, empowering them to maximize usage.
• Consistently complete assigned tasks and meet deadlines, ensuring patients receive reliable and responsive support.
• Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are resolved efficiently.

WHAT YOU’LL NEED:

• Active Certification as a Medical Assistant (CMA) from an accredited association (AAMA, AMT, NHA, or NCCT).
• Prior experience in patient coordination, care management, or clinic support is preferred.
• Comfort navigating digital platforms and patient care systems.
• Ability to work independently while knowing when to seek guidance on sensitive issues.
• Strong organizational skills with a focus on timely completion of tasks.
• Excellent written, verbal, and interpersonal communication skills.
• Proven trustworthiness and ability to handle sensitive patient information responsibly.
• HIPAA-compliant home office setup with stable wifi and strong upload/download speeds.
• Passion for patient-centered care and improving healthcare delivery through innovation.

WHO WE ARE:Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit.

Your expertise is the heart of our system.

Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.”

A modern toolkit to practice top-of-license care

We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal.

Thriving in a fast-moving, mission-driven culture.

Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day.

Join us in redefining healthy aging.

If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• TelaDoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Expected compensation range: $20-$23 per hour
• Charitable Donation Match program
• Location: Remote