Customer Support Engineering

DevRev is a SaaS customer support platform connecting SaaS companies with their users, sellers, support, and product teams. They offer an AI-powered platform with a blank canvas approach to collaboration and analytics, enabling efficient product velocity and reduced customer churn. The company offers roles in the Philippines.

Requirements

• Responsible for triaging bugs and feature requests with the respective team.
• Analyze trends, test, and train the DevRev bot regularly.
• Educate and Empower DevRev users.
• Be the technical expert and answer product questions.
• Build and maintain relationships with the customers.
• Support DevRev users round the clock on different levels of queries.
• Build Q&A pairs for the bot and think innovatively to empower the bot.
• Understand customer signals and collaborate with customer success teams.
• Responsible for triaging bugs and feature requests with the respective team.
• Comfortable having technical conversations with technical and non-technical people.